FREQUENTLY ASKED QUESTIONS:
1. How to make my reservation?
You can :
Complete the secure online booking form on our website
Contact us on +33 1 84 23 04 75
2. Is your website secure?
Our online booking form is secure.
3. How far in advance do I have to book?
We recommend that you book at least 24 hours in advance so that our team can process your booking.
For any request the same day.
We recommend that you contact our customer service by phone at +33 1 84 23 04 75 However, we will do our utmost to respond favorably to your requests for last-minute reservations.
4. What happens if I want to cancel my reservation?
In case of cancellation by the customer, the following fees are retained:
2 days and more before the date of transfer, 5% of the amount of the reservation.
The day before the transfer, 50% of the amount of the reservation.
Transfer day: No refund.
5. Where can I find my driver when I arrive at the airport?
For the private shuttle service: As soon as you leave your luggage your driver will wait for you with a sign with your name.
For shared shuttle service: Your driver will pick you up at the meeting point with a sign.
POINTS OF APPOINTMENT CDG (CHARLES DE GAULLE)
Terminal 1 Gate 34 Arrival level
Terminal 2A & 2F Gate 7 Arrivals level
Terminal 2C Door 16 Arrivals Level
Terminal 2E Gate 7 Arrivals level
2B & 2D Gate 7 Arrivals Level
2G At the baggage exit
Terminal 3 Main exit
SOUTH Door L WEST Door 18a
MAIN Output Terminal Edu Terminal - Terminal 1: Main Output / Terminal 2: MAIN Output
GARES OF PARIS
6. How to know the pickup time for my departure?
The pick-up time is indicated on your confirmation. Normally, we'll pick you up 3 hours before your flight takes off. However, it is important that you call us 48 hours before the date of your departure in order to confirm the details (time and address of care).
7. What are the opening hours of our offices?
There is 2 team that works 24/24 and 7/7, a team the day and the other team works in the evening, our transfer service operates every day 24/24.
8. What happens if my outgoing flight is delayed?
Your driver will be informed and will pick you up at the modified time. Do not hesitate to call our sales team; We are always available for our customers! A system of telephone call is organized to satisfy you.
9. How much luggage can I bring?
Our vehicles can carry up to 8 suitcases. If you are traveling with excess baggage, it is imperative that we be informed.
10. Will the shuttle take me directly to the entrance to my hotel?
Although we offer a door-to-door service with our transfers, this one does not work in certain cases because of the restrictions of access to certain hotels & apartments. We will do our utmost to escort you to the nearest landing area.
11. Do you provide the baby seat?
All our vehicles are equipped with a baby seat and a booster seat.
12. Why book in advance?
Booking in advance allows you to be sure of your reservation.
not to wait for the famous queue of taxis.
The tranquility of not being forced to change money at excessive rates at the airport exchange office.
The tranquility of a fixed price.